Customer Responsibilities

A successful move is a collaborative effort. While we handle the heavy lifting, a few responsibilities on your end help ensure everything goes smoothly, safely, and efficiently at every stage.

1. Early planning

Contact us well in advance to ensure availability on your preferred date. Early planning gives us time to discuss your needs and allocate the right crew and equipment.

2. Hiring Elite Movers

When you book, let us know your priorities:

• Efficiency vs. care: a quicker move, or extra precautions to minimize wear and tear?
• Budget: share it so we can tailor our services.
• Special services: packing, storage, or specialty-item handling (pianos, antiques, artwork, fragile collectibles, large safes, pool tables, hot tubs, grandfather clocks).
• Scheduling: whether a multi-day move suits your situation.
• Cleanliness preferences: floor protection, drop cloths, or shoes-off requests.

3. Preparing for moving day

• Declutter: donate or dispose of items you no longer need.
• Notify utilities: arrange disconnection/reconnection at both homes.
• Secure valuables: keep documents, jewelry, and small electronics with you.
• Parking: ensure there’s adequate space for the moving truck.
• Pets & children: arrange to keep them safe during the move.

4. Effective packing tips

• Use quality materials—sturdy boxes of similar sizes for easy stacking.
• Label boxes with contents and destination rooms.
• Disassemble furniture (bed frames, lampshades, etc.).
• Box small items—anything that fits in a box should be packed.
• Protect fragile items with bubble wrap and packing paper.
• Seal boxes properly so nothing falls out.

5. Special handling instructions

• Mark special items with colored painter’s tape for easy identification.
• Write any handling notes directly on the item or label.
• Tell our team about these needs when we arrive.

6. Cleanliness expectations

We expect furniture and boxes to be clean within reason:

• No sticky substances—free of food residue or spills.
• Avoid excessive pet hair—vacuum furniture beforehand.
• Mold-free—we cannot move items affected by mold.
• Boxes properly sealed and not overfilled so they can be safely lifted.

7. Unserviceable conditions

For everyone’s safety, we cannot service moves with:

• Pest infestations (fleas, bed bugs, mice, etc.).
• Biohazards (feces, urine, or other hazardous materials).
• Harmful odors (chemicals, mold, or other sources).
• Structural hazards or unsafe building conditions.

If any of these are present, please address them before your scheduled date and contact us to reschedule if needed.

8. Payment

Full payment is due at the end of the job, before the crew leaves your location, unless otherwise coordinated in advance. We accept cash and card.

9. Additional tips

• Disconnect appliances—arrange professionals for gas or water lines.
• Parking & access—reserve elevator time slots and clear walkways/driveways of obstacles and ice.
• Weather—have tarps or mats ready, and plan for temperature-sensitive items (electronics, instruments, art, candles, plants, wine, refrigerated medication).
• Final walkthrough—double-check rooms, secure your home, and confirm any reassembled items work before the crew leaves.