Your Responsibilities as a Customer

Note: If you haven't read our Valuation page yet, please do so. Understanding valuation is one of your most important responsibilities when hiring Elite Movers and setting up your move.

At Elite Movers, we believe that a successful move is a collaborative effort between our team and you. While we handle the heavy lifting, there are key responsibilities on your end that help ensure everything goes smoothly. This guide outlines what you can do at each stage of the moving process to facilitate an efficient, safe, and stress-free experience.

1. Early Planning

Starting early is crucial. Contact Elite Movers well in advance to ensure availability on your preferred moving date. Early planning allows time to discuss your specific needs and helps us allocate the right resources for your move.

2. Hiring Elite Movers

When hiring us, it's important to communicate your priorities:

• Efficiency vs. Care: Do you prefer a quicker move or extra precautions to minimize wear and tear?
• Budget Considerations: Let us know your budget so we can tailor our services accordingly.
• Special Services: Do you require packing services, storage solutions, or specialty item handling?

  Examples of specialty items include:

  • Pianos
  • Antique furniture
  • Artwork
  • Fragile collectibles
  • Large safes
  • Pool tables
  • Hot tubs
  • Grandfather clocks
• Scheduling: Discuss whether a multi-day move is more suitable for your situation.
• Cleanliness Preferences: Inform us if you have requests like floor protections or if you'd like the movers to utilize drop cloths and shoes off.

3. Preparing for Moving Day

As moving day approaches, here are steps you should take:

• Declutter: Dispose of or donate items you no longer need to reduce the load.
• Notify Utilities: Arrange for disconnection and reconnection of utilities at your old and new homes.
• Secure Valuables: Keep important documents, jewelry, and small electronics with you.
• Parking Arrangements: Ensure there's adequate parking space for the moving truck.
• Pet and Child Care: Make arrangements to keep pets and young children safe during the move.

4. Effective Packing Tips

If you're handling the packing yourself, start early and follow these guidelines:

• Use Quality Materials: Invest in sturdy boxes of similar sizes for easy stacking.
• Label Boxes: Clearly mark contents and destination rooms to streamline unloading.
• Disassemble Furniture: Take apart items like bed frames and remove lampshades from lamps.
• Box Small Items: Anything that can fit in a box should be packed accordingly.
• Secure Fragile Items: Use bubble wrap and packing paper to protect delicate belongings.
• Seal Boxes Properly: Close and tape all boxes to prevent items from falling out.

5. Special Handling Instructions

For items that require extra care or specific instructions:

• Use Painter's Tape: Mark these items with colored painter's tape for easy identification.
• Provide Instructions: Write any special handling notes directly on the item or on a label.
• Inform the Team: Communicate these needs to our movers on arrival.

6. Cleanliness Expectations

Elite Movers expects that all furniture and boxes are clean within reason:

• No Sticky Substances: Items should be free of food residue or spills.
• Avoid Excessive Pet Hair: Vacuum furniture to remove pet hair and dander.
• Mold-Free: Do not pack or request to move items affected by mold.
• Properly Sealed Boxes: Ensure boxes are not overfilled and can be safely lifted.

7. Unserviceable Conditions

For the safety of all parties, we cannot service moves under certain conditions:

• Pest Infestations: Homes with fleas, bed bugs, mice, or other infestations.
• Biohazards: Presence of feces, urine, or other hazardous materials.
• Harmful Odors: Strong odors from chemicals, mold, or other sources.
• Structural Hazards: Unsafe building conditions or compromised structures.

If any of these conditions are present, please address them prior to your scheduled move date. Contact us to reschedule if necessary.

8. Payment Information

We strive to make the payment process as easy and flexible as possible. Here are a few key points to keep in mind regarding payments:

• Payment is due at the end of the job: Full payment must be made before the movers leave your location, unless otherwise coordinated with Elite Movers in advance.
• Accepted Payment Methods: We accept the following:
  • Cash
  • Card
  • Check
  • Venmo
  • Cash App

Note: Please be aware that card payments are subject to a 3% processing fee, which is collected by the card processing company.

Regarding Tipping: If you plan to tip, the following are preferred options:

• Cash tips handed directly to the movers.
• Separate checks for tipping each mover.

While the movers will receive any tip included in your final payment (e.g., through check, card, or digital payment), we prefer cash or separate checks whenever possible to ensure they receive their tips promptly and in full.

Disclaimer: Many other moving companies require customers to select a tip amount as part of their payment process, creating awkward situations and unnecessary pressure. We do not believe in such practices. At our company, we ensure our movers are compensated fairly. While tipping is always appreciated—especially for movers who go above and beyond—customers should never feel obligated to tip if it is not within their budget. Our goal is for every customer to feel comfortable and satisfied at the end of their move.

9. Additional Tips

Conclusion

Your proactive participation is key to a successful move. By following these guidelines and maintaining open communication with Elite Movers, you help us provide the highest level of service. We're committed to making your move as seamless as possible, and we appreciate your cooperation in achieving that goal.

Have questions or need further assistance? Don't hesitate to contact us.